TERMS OF SALES
PREAMBLE
The company Leana Paris is a website whose head office is operated at 305 Boulevard des Italiens 06270 Villeneuve-Loubet. It is registered in the trade register under number 793 318 569 RCS Antibes
Article 1: object
The purpose of these general conditions is to define the rights and obligations of the parties in the context of the online sale of goods offered by the seller to the consumer.
These conditions apply exclusively to non-commercial individuals.
The sale is reserved for major or minor customers with parental authorization.
Article 2: VALIDATION OF ORDERS AND ELECTRONIC SIGNATURE (Law of March 13, 2000 on electronic signatures):
Any order for a product appearing in the online store of the site www.leana-paris.com requires consultation and prior acceptance of these general conditions of sale. The click to validate the order implies full acceptance of these.
Article 3: PRICE
All product prices are indicated in euros all taxes included, excluding shipping costs (see paragraph delivery terms and deadlines).
Leana-paris.com reserves the right to modify its prices at any time without notice. The products will be invoiced on the basis of the rates in effect at the time of order entry.
The products remain the property of monpetitbikini.com until full receipt of the price by the seller. The price is payable in full and in a single payment.
The seller reserves the right to modify its prices at any time and without prior notice.
Article 4: ORDERING AND AVAILABILITY OF PRODUCTS
The customer can order on the internet via the site www.leana-paris.com.
Leana-paris.com reserves the right to cancel or refuse any order from a customer with whom there is a dispute relating to the payment of a previous order or who would present in his eyes any form of risk.
Any order implies acceptance of the prices and description of the products available for sale.
The seller undertakes to honor orders received on the website only within the limits of available stocks of the products.
In the absence of availability of one or more product (s) ordered, the seller undertakes to inform the customer as soon as possible by email. The customer's order will then be automatically canceled and the corresponding amount refunded.
Article 5: PAYMENT AND SECURITY
Payment methods
Payment for purchases is made at the customer's choice:
• by credit card: Visa, MasterCard, Carte Bleue, issued in France.
• by PayPal
Secure credit card payment:
You can pay by credit card: in this case, payment is made on the website of our partner Stripe. This implies that no banking information concerning you passes through the leana-paris.com site. Payment by credit card is therefore perfectly secure. Your order will be registered as soon as the payment is accepted by the banking service. You can pay online with confidence by entering the number, the expiration date of your bank card and the security code on the back of it in the spaces provided for this purpose.
Your credit card details are encrypted using SSL (Secure Socket Layer) and never pass unencrypted over the network. Payment is made directly to the bank. The seller has no access to these details, and does not keep them on his servers. This is why they are asked again for each new transaction on our site.
Payment by Paypal:
Leana-paris.com does not save any details relating to the Customer's banking information. Payment is made according to Paypal standards.
The fight against fraud:
Control of regulations:
The leana-paris.com site reserves the right to check the validity of the payment, before shipping the order, by any means that the seller deems necessary (in particular the request for identity documents, proof of address, etc.).
Default of Payment:
Leana-paris.com reserves the right to refuse to make a delivery or to honor an order from a consumer who has not fully or partially paid a previous order or with whom a payment dispute is in progress. 'administration. In the event of fraud or suspicion of fraud, the seller reserves the right to remove any member without notice or compensation.
Article 6: DELIVERY AND DEADLINES
Leana-paris.com delivers items in France and internationally.
A) Shipping:
Leana-paris.com ships orders within 24 hours from Monday to Friday. If you place your order before 1:00 p.m., it will be shipped the same day. If you pass it after 1:00 p.m., it will be shipped the next day. Orders placed on a Saturday, Sunday or public holiday will be processed on the next working day.
B) Types of delivery:
Delivery in France :
- Colissimo delivery without signature (2 to 3 working days) at home € 5.90 - FREE FROM € 80 PURCHASE:
Delivery via COLISSIMO Access in mainland France, Andorra, Corsica and Monaco, takes place without signature directly in the letterbox. Packages will generally be delivered from Monday to Friday, with a few exceptions on weekends. If you are absent during the passage of the postman, he will leave it in your mailbox a calling card so that you can collect your package at your post office.
- Express delivery Chronopost Delivery 24 hours (1 working day) before 1 p.m. € 9.99:
Delivery via CHRONOPOST for mainland France is made against signature only with insurance included. NO DELIVERY ON WEEK-END AND HOLIDAY HOLIDAYS If you are absent when the courier passes by, he will leave it in your letterbox with a calling card so that you can pick up your parcel at the collection point.
Delivery in DOM TOM:
- DHL Express DOMTOM delivery (1 to 4 working days) € 19.90:
Delivery via DHL Express is made against signature only with insurance included. NO DELIVERY ON WEEK-END AND PUBLIC HOLIDAYS Please note that this period may be extended by customs procedures, the price does not include customs fees.
- DOMTOM Colissimo delivery (5 to 10 working days) at home DOM TOM € 13.90:
Delivery via Colissimo DOM TOM is made against signature only with insurance included. Please note that this period may be extended by customs procedures, the price does not include customs costs. Packages will generally be delivered from Monday to Friday, with a few exceptions on weekends. If you are absent when the postman passes by, he will leave it in your mailbox as a delivery notice so that you can pick up your package at your post office.If you are absent when the postman passes by, he will leave it in your mailbox. mailbox a transit advice note so that you can pick up your package at your post office.
Delivery in Europe:
- DHL Express Europe delivery (1 to 3 working days) € 13.90:
Delivery via DHL Express Europe is made against signature only with insurance included. NO DELIVERY ON WEEK-END AND PUBLIC HOLIDAYS Please note that this period may be extended by customs procedures, the price does not include customs fees.
Delivery outside Europe:
- DHL Express Worldwide delivery (1 to 3 working days) € 24.90:
Delivery via DHL Express World is made against signature only with insurance included in 1 to 3 working days NO DELIVERY ON WEEK-END AND HOLIDAY Please note that this period may be extended by customs procedures, the price does not include customs fees.
C) Customs fees:
The customs fees are the responsibility of the customer, and this in full: customs fees and additional customs clearance fees (processing fees, local taxes). Leana-paris.com could not, and this in no case, suffer from the assumption of its expenses. The carrier, approved by the DGDDI (Directorate General of Customs and Indirect Rights) as customs broker is entitled to request the payment of these costs in agreement with the country of delivery which delegates its authority to him. In the event that the customer validates his order and the payment thereof, he accepts any customs and processing fees provided for in certain countries. This tacit agreement can not be broken, also in the case of a refusal of delivery on the part of the customer, the latter will always remain liable for customs charges, and will be punctured by these in the reimbursement of his order.
D) Delivery damage
Entry error:
From the moment the order has been validated and paid, the address can no longer be changed.
In the event of an entry error, in particular an incorrect or incomplete delivery address, the seller cannot be held responsible for the consequences in terms of delay or impossibility of delivery. The customer must provide a valid email address, failing which Leana-paris.com cannot be held responsible for the resulting consequences. All costs related to the reshipment of products due to a customer input error will be the sole responsibility of the customer.
Delay:
The carrier times indicated above are to be taken into account from the departure of the package from our premises. We decline all responsibility for the extension of delivery times due to the carrier, in particular in the event of a strike, bad weather, strikes or cases of force majeure. The same applies to cases of internal delay specific to the carrier itself.
In the event of a prolonged delay in your delivery of more than 7 days beyond the maximum delivery time announced by the carrier, you will be able to cancel your order. You will then be fully refunded within 30 days, on condition that you return the item to us if you have received it (we will bear the return costs).
Delivery failure:
In the event of a delivery failure attributable to the carrier (unsupported case: customer error in entering the address, made available in a collection point following delivery failure, retention period exceeded in point withdrawal), leana-paris.com will compensate the entire order to the customer following a confirmation of return of the order or loss by the carrier. For internal operating reasons The items contained in the order will be returned to the circuit and may not be subject to intervention or interception of any kind. Leena-paris.com can not be held responsible.
No reception:
In the event of non-receipt of the package despite the delivered status of it visible in the delivery tracking, the customer can contact Leana-paris.com at contact@leana-paris.com for further information. He will be asked for a certain number of checks as well as a proof of claim with the post office, after which we will proceed after obtaining legal documents (sworn certificate of non-receipt). The customer must report any delivery incident within 7 days to customer service using the contact form on the site or by phone at 06 37 50 73 36 or by email at contact@leana-paris.com.
No order can be compensated if the poor performance or non-performance of the contract is attributable, either to the consumer, or to the unforeseeable and insurmountable fact, of a third party to the contract, or to a case of force majeure, in accordance with article L221-15 of the Consumer Code.
Missing or damaged product:
-All products leave our premises in perfect condition. The customer must notify the carrier (or the postman) of the slightest trace of shock (holes, traces of crushing, etc.) on the package, and if necessary to refuse the package.
The exchange or reimbursement of any product declared, a posteriori, damaged during transport, without any reservation having been made upon receipt of the package, cannot be taken care of.
-The customer is also required to report any item missing from the order that has not been previously reported as absent from it by our services. The deadline for doing this is 14 days, according to article L.133-3 of the Commercial Code, to report any damage. Beyond this deadline, the complaint will not be processed, and any possible commercial action cannot be taken by Léana- paris.com
-In the event of receipt of a damaged product (stained, label torn off, other), the customer is required to inform customer service within 2 working days of receipt of this package. After this period, the damage report cannot be accepted and the company exempted from any obligation of commercial action.
Article 7: RETURN and REFUND
- Time limit :
In accordance with article L.121-21, the consumer has a withdrawal period of fourteen (14) calendar days to return his products. We expect a return period of 15 days from the day of receipt of the order. For any return request, all you have to do is connect to your customer account, in the "My orders" section, click on "Return a product" and follow the procedure. Do not hesitate to contact us at contact@leana-paris.com.
2. Refunds:
In the event of the exercise of the right of withdrawal, the consumer has the choice to request either the reimbursement of the sums paid, or the exchange of the product.
In case of exercise of the right of withdrawal, the seller will make all possible efforts to reimburse the consumer within thirty days.
Repayment Terms:
The reimbursement is made:
- by credit card for customers who paid by this payment method
- by PayPal for customers who have paid by PayPal.
To note :
We ask you to send us your return package to the address indicated below by means of La Poste in tracked delivery (letter followed, Colissimo, other). The customer is responsible for the good provision of the return of his articles until the reception on our premises. Also, if any damage can be noted (loss, theft, other) of the returned package,
Leana Paris will make all necessary efforts to compensate the customer insofar as the customer has returned his items with all the predispositions stated above (package tracking, proof of return, weight of the returned package, etc.). In this case, Leana Paris disclaims all liability, and cannot guarantee any compensation.
If you wish to be reimbursed for a previously exchanged item then, we would ask you to send us the item, along with your delivery note to:
LEANA PARIS
305 Boulevard des Italiens 06270 Villeneuve-Loubet
Your refund will be effective upon receipt of your package and after a processing period of 7 working days.
No prepaid return voucher will be sent to a customer as part of a competition. If the customer has won a voucher via a competition, it is non-refundable and non-exchangeable. In this case, it is the rules of the competition that take precedence and not the general conditions of sale of the site www.leana-paris.com
3. Defective:
Only new, clean products with their labels still attached and in perfect condition for resale will be taken back. Items should be tried on with your underwear. All items that do not comply with this procedure cannot be returned.
Any product that has been damaged will not be refunded, taken back or exchanged. In this case, no refund can be due, the customer will remain the owner of the product. This will be automatically returned to him.
No recourse will then be possible and Leana-Paris will be considered as exempt from any possible commercial action.
Article 8: CUSTOMS FEES
Any order placed on the site and for which the country (or region) of delivery is outside mainland France may be subject to customs duties. These customs duties are imposed by the regulations in force in the country. These taxes are the responsibility of the customer and are his responsibility. Leana-paris.com is not required to verify and inform its customers of customs duties and applicable taxes. The customer must check with the competent authorities in his country before placing his order. The customs fees are the responsibility of the customer, and this in full: customs fees and additional customs clearance fees (processing fees, local taxes). Leana Paris could not, and this in no case, suffer from the assumption of its expenses. In the event that the recipient refuses to pay customs duties or taxes, any sums requested and taxed at www.leana-paris.com to recover this package will be deducted from the amount of the refund made to the customer. The delivery costs initially paid by the customer will also be deducted from the amount of the reimbursement as well as the administration and management costs in the amount of 3 euros including tax.
Article 9: INTELLECTUAL PROPERTY
All texts, comments, works, illustrations and images reproduced on leana-paris.com are reserved under copyright as well as intellectual property and for the whole world. As such and in accordance with the provisions of the intellectual property code, only use for private use is authorized, subject to different or even more restrictive provisions of the intellectual property code. Any total or partial reproduction of the monpetitbikini.com site is strictly prohibited without prior agreement.
Article 10: RESPONSIBILITY
The company Leana-paris.com has, for all stages of access to the site, the ordering process, delivery, customer service or subsequent services, only an obligation of means. Leana-Paris.com cannot be held liable for any inconvenience or damage inherent in the use of the Internet network, in particular a break in service, an external intrusion or the presence of computer viruses, or any fact qualified as force. major, in accordance with case law.
The computerized registers kept in the information systems of Leana-paris.com under reasonable security conditions, will be considered as proof of communication, orders and payments made between Leana-paris.com and the Customer.
Article 11: MODIFICATION OF THE GENERAL CONDITIONS OF SALE
The seller reserves the right to adapt or modify these general conditions of sale at any time. In case of modification, the general conditions of sale in force on the day of the order will be applied to each order.
Article 12: PRODUCT INFORMATION
Every effort has been made to ensure the accuracy of the information presented on the seller's site. The seller or its suppliers are not however responsible for the consequences, incidents, special damages resulting from electronic transmissions or the accuracy of the information transmitted even if the seller was aware of the possibility of such damages. The names and brands of products and manufacturers are used for identification purposes only.
Article 13: APPLICABLE LAW
These general conditions are subject to French law. This is the case for the substantive rules as for the rules of form.
In the event of a dispute or complaint, the consumer must first contact the seller to obtain an amicable solution.
Article 14: PROTECTION OF PERSONAL DATA
All the data that you entrust to us are in order to be able to process your orders.
By virtue of the law n ° 78-17 of January 6, 1978 relating to data processing, files and freedoms, you have with the seller a right of rectification, consultation or modification and deletion of the data you communicated to us. This right can also be exercised online.
Article 15: PRODUCT GUARANTEE
The provisions hereof cannot deprive the consumer of the legal guarantee which obliges the professional seller to guarantee him against all the consequences of latent defects of the thing sold.
The consumer is expressly informed that the seller is not the manufacturer of the products presented on the seller's site and that the seller accepts no liability for defective products.
Consequently, in the event of damage caused to a person or to a good by default of the product, only the responsibility of the manufacturer of this one can be sought by the consumer, on the basis of the information appearing on the packaging of the said product.
If you receive a defective item in your order, please email us with your order number to notify us of the problem. We will then do what is necessary to reship a package or refund the item.
Article 16: RIGHTS OF USE
The use of trademarks on the site is strictly prohibited.
Article 17: FORCE MAJEURE
Neither party will have failed in its contractual obligations, insofar as their execution will be delayed, hindered or prevented by a fortuitous event of force majeure. Will be considered as force majeure any irresistible fact or circumstance, external to the parties, unforeseeable, inevitable, independent of the will of the parties and which cannot be prevented by the latter, despite all reasonably possible efforts.
The party affected by such circumstances will notify the other within ten working days of the date on which it becomes aware.
The two parties will then get together, within three months, unless this is impossible due to force majeure, to examine the impact of the event and agree on the conditions under which the execution of the contract will be continued.
If the case of force majeure lasts longer than one month, these general conditions may be terminated by the injured party.
Expressly, will be considered as force majeure or fortuitous events, in addition to those which are usually retained by the jurisprudence of the French courts and tribunals: the blocking of means of transport, earthquake, fires, storms, flood, lightning, shutdown of telecommunications networks, wars, etc.
Article 18: PARTIAL INVALIDITY
If one or more stipulations of these general conditions are held to be not validated or declared as such in application of a law, a regulation, or following a final decision of a competent court, the other stipulations will retain their full validity. strength and scope.
Article 19: NON-WAIVER
The fact that one of the parties does not invoke a breach by the other party of any of the obligations referred to under these general conditions of sale cannot be interpreted for the future as a claim. to the obligation in question.
Article 20: DISPUTES
The responsibility of Leana-paris.com is, in any event, limited to the amount of the order and cannot be blamed for simple errors or omissions which may have remained despite all the precautions taken in the presentation of the products.
Leena-Paris can not be held responsible, towards a member or a third party, for any indirect damage, any operating loss, profit or turnover, occurring in any way whatsoever, even if this damage or such loss or damage was foreseeable by Leana-Paris, or if its eventuality had been brought to its attention.
Article 21: CUSTOMER SERVICE
For any information or question, Leana-paris.com Customer Service can be contacted by email from Monday to Friday from 10:00 a.m. to 6:00 p.m. at contact@leana-paris.com or by using the contact form made available on the site.